This role involves architecting and shipping agentic workflows using the Claude API, managing integrations across the GTM tech stack, and building AI-powered systems to significantly boost seller productivity. Responsibilities span infrastructure ownership, AI trend evaluation, marketing use case development, and creating tools for sales enablement and productivity.
Candidates must have non-negotiable technical skills including hands-on experience with the Claude/Anthropic API, n8n workflow automation, advanced Salesforce interaction (Apex/Flow), and proficiency in JavaScript or Python for production code. Essential business acumen includes effective communication with GTM teams and 3-5 years in a GTM engineering, RevOps, or Sales Operations role within B2B SaaS.
Omilia is the global standard for AI-driven customer service transformation. Our native Self-Learning Agentic CX platform revolutionizes how enterprises engage with customers — automating interactions with precision, empowering agents in real time, and delivering seamless, personalized experiences across all channels. Powered by deep expertise in developing proprietary Agentic AI technology, and multi-layered anti-fraud capabilities, we enable enterprises to move decisively and safely into the era of AI-first contact centers. Omilia’s Self-Learning Agentic CX learns from across the entire customer journey — from self-service to live agent interactions — unlocking continuous improvement and breaking the “glass ceiling” of containment that legacy siloed models can’t achieve. Omilia is trusted by the world’s most demanding enterprises including Capital One, Discover Financial Services, Taco Bell, RBC, DWP, First Financial Bank, Purolator, and PSEG. Built on over two decades of AI innovation, Omilia delivers measurable outcomes: lower costs, higher efficiency, and unmatched customer satisfaction — all while preserving the human touch where it matters most. LinkedIn Privacy Policy: www.omilia.com/data-protection-notice